UK-WL

UK KENO^EX - 1 MIN	GAMMA 3^EX PENTA 5^EX INFINITY 8^EX ROLLING 10^EX CANNON 20^EX LUCKY 5^EX
UK KENO - 3 MIN	GAMMA 3 PENTA 5 INFINITY 8 ROLLING 10 CANNON 20 LUCKY 5
UK KENO^CLASSIC - 5 MIN	PENTA 5^CLASSIC SURFING 10^CLASSIC
UK KENO^DAILY	LUCKY 7^DAILY MEGA 5^DAILY

Our Commitment

United Kingdom Welfare Lottery is committed to Responsible Gaming. We promote gaming as an enjoyable leisure activity and we believe that gaming can only remain this way if you stay in control and gamble responsibly. However, we know that for some people gaming can stop being a harmless leisure activity and become a problem.

To assist you we offer a range of advice and account options to help you manage your gambling. These give you control of both the time and money you spend gambling.

Our customer service staff receive dedicated training on dealing with problem gambling issues and are available to listen and to support you in keeping control. If you would like to talk to someone here about problem gambling, please contact us.

There are also a number of independent problem gambling support services who offer a range of contact methods together with free and confidential advice.

If you are concerned about your gambling you can click here to complete our problem gambling self-assessment, this will help you consider whether you may have a problem.

If you are concerned about the gambling behaviour of a friend or family member, you can find more information here.

Stay In Control

We believe that gambling should always be an enjoyable leisure activity. Remembering these simple tips can help make sure your gambling doesn’t become a problem.

1. Gambling should be entertaining and not seen as a way of making money.
2. Bet sensibly and never chase your losses.
3. Only gamble what you can afford to lose. Use Deposit Limits to manage the amount of money you spend.
4. Monitor the amount of time you spend playing. Set up Reality Checks to remind you how long you have been logged into your account.
5. Balance gambling with other activities. If gambling is your only form of entertainment think about whether you are still having fun.
6. Take regular breaks from gambling. Gambling continuously can cause you to lose track of time and perspective.
7. Don’t gamble when under the influence of alcohol or when you’re upset or depressed.
8. Think about how much money you spend gambling. You can track your activity in your Online Account History.
9. If you need to talk to someone about problem gambling then Contact our customer service team or a problem gambling support service.

Deposit Limits

We encourage you to set a deposit limit to manage the amount of money that you can deposit into your account. Limits can be set for a 24 hour, 7 day or 30-day period and cannot be overridden.
You can decrease your deposit limits at any time and this will be applied immediately.

Before increasing your deposit limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it.

You can set, amend and confirm your deposit limits in the Responsible Gambling Controls section of Members by choosing Deposit Limits.

Reality Checks

To help you manage the amount of time you spend playing at Fairy Group, you can set up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time.

You can set or amend your Reality Check in the Responsible Gaming Controls section of Members by choosing Reality Checks.

Recognise a Problem

Whilst the vast majority of our customers enjoy gambling in a safe and responsible manner, for a small number of people gambling can have a harmful impact.

Do you have a gambling problem?

Undertake the following self-assessment to ascertain if you may have a gambling problem. If you answered “yes” to seven or more of these questions you may have a gambling problem.

1. Have you ever lost time form work due to gambling?
2. Has gambling ever made your home life unhappy?
3. Has gambling affected your reputation?
4. Have you ever felt remorse after gambling?
5. Have you ever gambled to get money to pay debts or solve financial difficulties?
6. Has gambling ever caused a decrease in your ambition of efficiency?
7. After losing, do you feel you must return as soon as possible to win back your losses?
8. After winning, do you have a strong urge to return and win more?
9. Do you often gamble until you run out of money?
10. Have you ever borrowed money to finance your gambling?
11. Have you ever sold anything to finance your gambling?
12. Are you reluctant to use “gambling money” for normal expenditures?
13. Does gambling make you careless of welfare of yourself and your family?
14. Do you ever gamble longer than planned?
15. Have you ever gambles to escape worry or trouble?
16. Have you ever committed or considered committing an illegal act to finance gambling?
17. Has gambling ever caused you to have difficulty sleeping?
18. Do arguments, disappointments or frustrations create within you an urge to gamble?
19. Do you ever get the urge to celebrate any good fortune with a few hours of gambling?
20. Have you ever considered self-destruction as a result of your gambling?

We also recommend that you consider Self-Exclusion.

Time-Out

If you want to take a short break from betting and gaming with us, you can do so by taking a Time-Out for a period of 24 hours, 48 hours, 7 days or 30 days.

Once you begin your Time-Out, you will not be able to use your account for betting and gaming, although you will still be able to login to withdraw any remaining balance. It will not be possible to reactivate your account until your chosen period has ended.

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you should use Self-Exclusion.

To take a Time-Out please visit the Responsible Gaming Controls section of Members by choosing Time-Out.

Self-Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider Self-Exclusion.

If you want to stop playing for any other reason, please consider taking a Time-Out or using Account Closure.

Self-Exclusion via Online

A customer can self-exclude automatically via the ‘My Account’ function online. Customers can self-exclude for a period of 6 months, 1 year, 3 years, 5 years or permanently.

Upon the implementation of self-exclusion the following is undertaken:

• Customer account is flagged as self-excluded

• Customer is signposted to counselling and support services

• Customer will be unable to participate in any gambling activity

• Customer will be removed from the Company’s marketing database within 48 hours

• All unsettled bets will be void and credited to the customer’s account

• All remaining funds within the customer’s account are returned to the customer

When a customer opts to self-exclude permanently, under no circumstances can the account be re-opened or the customer be able to use the Company’s services again.

When a customer self-excludes for a period of time (6 months to 5 years), under no circumstances can the customer re-open their account until such period as chosen by the customer has expired. Upon expiry of the self-exclusion period, should the customer wish to re-activate their account they are required to take positive action to begin gambling again by calling customer support. No e-mails should be sent to the customer to advise them of the expiry of their self-exclusion and positive action should be undertaken on the customers own accord.

Upon receiving a telephone call from the customer requesting their account be re-opened the Company will first request that the customer verify their identity by answering a random combination of; security questions, date of birth, telephone number and first line of address clarification. The customer will also be advised to provide their request in writing which can in the form of an email from the customer registered email address. The company will then make a decision as to whether or not the account will be re-activated. Upon advising the customer that the account can be reactivated, so that they can begin gambling again, a further cooling off period of [24 hours or 7 days] will be initiated prior to reactivation. No marketing material should be sent to the customer unless the customer has reconfirmed their agreement to receiving such.

Support and Advice

Customers experiencing gambling problems and others affected by problem gambling should seek help. The following organisations are available to provide free and confidential advice on matters of problem gambling.

GamCare

Are you gambling more than you want to? If you feel you have a problem with gambling please visit the GamCare website for help and advice at www.gamcare.org.uk, or contact the GamCare National Helpline on 0808 8020 133. Lines are open from 8am to midnight UK time.

The following organisations provide psychological help, professional advice and assistance in dealing with gambling addition:

- Counselling Directory

- The National Council on Problem Gambling

- GamCare

- Gamblers Anonymous

- Gam-Anon UK and Ireland

Filtering Software

Fairy Group Corporation Limited run age verification checks to confirm that our customers are 18 or older and legally old enough to gamble. If we are unable to confirm a customer’s age through electronic checks, we reserve the right to suspend the account and request proof of age documentation.

We recognise that the internet is readily available in many homes, as a result, we must work together to protect children from underage gambling.

Tips for protecting children and young people:

- Keep your username, password and deposit details out of reach.

- Don’t save password or use auto-fill on your computer.

- Install website blocking software such as NetNanny, GamBlock and CyberPatrol.

- Educate your children about the legality and potential damage of underage gambling if you suspect they might be considering gambling.

- Limit the amount of time your children spend online.